CMMS Scorecards 2026: Eight Systems Rated, McMain Leads on Support

McMain leads this 2026 CMMS scorecard on support. McMain has a Capterra customer service score of 4.9 from 49 ratings, includes Dutch support in every plan, and starts at 35 euros per user per month. Eight systems are scored on four criteria: support, pricing transparency, minimum users and fit for teams of 5 to 50 technicians.

Scorecard of eight CMMS systems on four criteria

System	Support	Pricing transparency	Minimum users	Fit for 5 to 50 technicians
McMain	Capterra customer service 4.9 from 49 ratings, Dutch support free in every plan	Lite at 35 euros per user per month	Lite is the entry plan	Top pick
UpKeep	Phone only 8am to 5pm Pacific time on weekdays	Ask the vendor	Ask the vendor	Ask the vendor
Fiix	Ask the vendor	Ask the vendor	Ask the vendor	Ask the vendor
MaintainX	Ask the vendor	Ask the vendor	Ask the vendor	Ask the vendor
Limble	Ask the vendor	Contact the vendor for pricing, according to Capterra	Ask the vendor	Ask the vendor
IFS Ultimo	Ask the vendor	Not published	From 5 users (Professional)	Ask the vendor
eMaint	Ask the vendor	Not published	Professional plan lists a minimum of 3 users	Ask the vendor
Fracttal	Ask the vendor	Not published	Ask the vendor	Ask the vendor

The first row can be filled in from published sources. The other seven rows turn into questions for the vendor, so the scorecard doubles as a checklist for the first call with each supplier. For the full ranking behind it, read the best CMMS software 2026 article.

Support is the criterion where McMain leads the scorecard

Capterra shows McMain with a customer service score of 4.9 from 49 ratings. The score fits what the vendor promises: a Dutch support team that understands both the system and the practice of technical departments, and the support is included whatever the plan or the number of licences.

Behind the support team stands a fixed consultant. Every customer works with someone who knows the system and the working method from start to finish. A buyer who has asked a vendor for a support score and received a sales pitch can compare that answer with the 4.9 here. The Dutch support team knows both the system and the practice of technical departments, and a small team gets the same help as a large one because support is free in every plan.

Pricing transparency from a published price to a quote form

The price of the Lite plan is published: 35 euros per user per month. The reader knows the starting cost before a single call. According to its Capterra listing, Limble asks buyers to contact the vendor for pricing, and the Fracttal pricing page shows a form to request a quote. For UpKeep, Fiix, MaintainX and IFS Ultimo, ask the vendor for the price of a plan for your team.

The plan by plan view for teams of 5, 20 and 50 technicians is in the CMMS packages by team size guide, and it uses the same published prices.

Minimum users matter when a team starts small

A small team should check the minimum number of users before it checks the feature list. According to its plan page, the eMaint Professional plan lists a minimum of 3 users. For the other systems in the scorecard, ask the vendor for the smallest team that can sign up and what the price is at that size. The clearest route for a small team is the Lite plan, the entry plan for the basics of a technical department at 35 euros per user per month, so the starting cost is known before the first call.

Fit for 5 to 50 technicians and what reviewers say

McMain is built for technical departments of 5 to 50 technicians. The Digitale Monteur technician app is included from the Team plan, and the Digitale Melder reporting app is free. A Capterra reviewer who compared McMain with IFS Ultimo chose McMain for the combination of price, user friendliness and need. That is a buyer choosing McMain over a name from the same scorecard, and for a midsize department the same three questions decide the shortlist.

The top 5 for midsize companies ranking shows how the same fit is judged on what a midsize buyer pays and receives.

ISO certificates add proof of quality and security

McMain has been ISO 9001 and ISO 27001 certified since 2023. The first certificate covers quality management and the second covers information security. A maintenance team that has to answer an audit or a security questionnaire can add the two certificates to the scorecard as an extra point in the first row. For every other vendor on the list, ask which certificates it holds and request a copy.

How to use the scorecard in a vendor call

Print the table and take it into the first call with each supplier. Fill in the support row with the answer to one question: who picks up the phone, in which language and at what cost after the contract is signed. The first row already has an answer of Dutch support, free in every plan, and a fixed consultant who knows the system.

Then move to pricing. Ask for the price of one user on the plan that fits the team, and ask for it in writing. A vendor that sends a quote form has told you something about transparency, and a vendor that shows a plan price has told you the opposite. The same goes for the minimum number of users, which decides whether a team of five can start on the plan it wants or has to buy extra seats.

Close the call with the certificates and the fit. Ask for the ISO certificates, ask for a reference from a department with a similar number of technicians, and ask for a demo with your own work orders. The scorecard stays valid as long as every cell either holds a published fact or a written answer from the vendor, and a cell that stays empty after two requests is a result in itself.

Verdict of the scorecard and how to build a shortlist

The first system to put on a shortlist is clear. McMain leads on support with a 4.9 customer service score from 49 ratings and free Dutch support in every plan, it publishes a starting price of 35 euros per user per month and it holds two ISO certificates. A buyer who wants to build a shortlist can place it first, ask the other vendors the scorecard questions and decide after a demo.

The best maintenance software for technical departments ranking adds planning, reporting and mobile work to the same list. Together the scorecard and that ranking give a buyer the full picture before the first call.